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10 help articles

UploadsUpload your first video

Sign in, open Upload Files, and choose a supported video up to 4 GB. MP4, MKV, WebM and MOV are supported. Keep the tab open until the upload finishes, then copy the share link from My Files.

UploadsAn upload failed or is still processing

Check your connection and file size. Cancel an unfinished upload before trying again. If storage cleanup is pending, retry deletion from My Files. Include the file name and approximate upload time in a support ticket; never include passwords.

TelegramConnect the Telegram uploader

Open Upload Files, choose Telegram Bot Upload and connect your account. Use the connection link issued by the dashboard, then send or forward a supported video to the bot. An upload bot is not a support inbox.

PlayerWhy is the web preview unavailable?

Web previews use a separately prepared short video. A preview may not yet be ready, or its codec may not play in your browser. Open the shared link in KD Player for full playback; use the KD Player guide if the app is not installed.

PlayerOpen a link on Android

Install KD Player using the app link, return to the shared page, and choose Open in KD Player. The browser preview is short; full playback requires the app. If opening fails, copy the share link and include it in a support ticket.

EarningsWhich activity appears in my earnings?

The dashboard reports recorded, eligible player stream requests and referral credits. A recorded event is not proof of a completed video or advertisement. Duplicate requests are filtered; repeated clicks do not guarantee additional earnings.

PayoutsWhy can’t I request a withdrawal?

Your available balance must meet the published minimum and settlement must be enabled. Pending requests reserve funds. A request is reviewed before a separate payment is made. See the earning policy and your withdrawal history for details.

AccountRecover your password

Choose Forgot password on the sign-in page. If email delivery is available, a time-limited link lets you set a new password and ends other sessions. If the request fails, contact support; do not share your reset link.

AccountDelete account data or report content

Open Contact, choose Account access / deletion or Copyright / report content, and include the affected share link. Financial records may need to be retained. Removing a Telegram share does not remove the original Telegram message.

ReferralsMy referral was not linked

Check the referral status in your dashboard. If linking failed during signup, retry from the referral notice or contact support with the referral code. Existing attribution cannot be replaced, and self-referrals or circular chains are not allowed.

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